Shipping policy
When placing an order, you must select one of the delivery methods available in the E-store and provide the information required for delivery.
Currently, orders can be delivered:
- to parcel lockers.
Please note that the stated delivery times are estimated. While we always aim to prepare and dispatch orders as quickly as possible, order processing or delivery may occasionally take longer due to higher order volumes, courier workload, or other circumstances beyond the Seller’s control.
Once your order has been dispatched, you will receive a shipping confirmation and, where applicable, a tracking number. You can then follow the progress of your shipment through the delivery provider’s tracking system.
If, upon receiving your order, you notice that an item is missing, you have received the wrong item, or the item has been damaged during transportation, please contact us as soon as possible at hello@supplemile.com.
Products are packed appropriately according to their nature in order to protect them during transportation.
Shipping Rates
For orders over EUR 25, we offer free delivery to LP EXPRESS or OMNIVA parcel lockers in Lithuania.
For orders below this amount, the following shipping rates apply:
| Delivery method | Price |
|---|---|
| LP EXPRESS parcel locker | EUR 2.50 |
| OMNIVA parcel locker | EUR 3.00 |
The exact shipping cost is also displayed at checkout before the order is confirmed.
For deliveries to the Curonian Spit, please contact us at hello@supplemile.com.
Delivery Times
Orders are prepared and dispatched within 1–3 business days after payment has been received.
The estimated delivery time is up to 5 business days from the date of dispatch, depending on the selected delivery method and delivery provider.
During sales, holiday periods, new product launches, or periods of increased order volume, delivery may take longer.
Uncollected or Undelivered Shipments
The Customer is responsible for providing accurate contact and delivery information and for collecting the shipment within the timeframe specified by the delivery provider.
If a shipment is returned to the Seller because it was not collected on time, incorrect delivery details were provided, or delivery was unsuccessful for other reasons attributable to the Customer, we will contact the Customer regarding further delivery arrangements.
In such cases, the Customer may be required to cover the cost of re-shipping the order.
Contact
If you have any questions regarding the delivery of your order, please contact us:
Skin Syntax, UAB / Supplémile
Email: hello@supplemile.com